Privacy Policy
Last updated: 17 September 2026
Rendasko (“Rendasko”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with us or use our website at rendasko.org. It is intended to be read easily and to reflect relevant New Zealand privacy requirements.
Who Is Responsible for Your Personal Information
Rendasko is responsible for the personal information it collects and holds. If you have any questions about this policy or how your information is handled, you can contact us using the details at the end of this page.
Types of Personal Information We Collect
Depending on how you interact with us, we may collect:
Contact form information — such as your name, email address, phone number, chosen subject, and the content of your message.
Restaurant enquiries — details you provide when asking about dining, bookings, or menus.
Entertainment enquiries — details you provide when asking about the bar, lounge, live entertainment, or Casino Hall.
Age-related information — where legally relevant, we may need to confirm that guests meet the applicable minimum age for certain areas or activities.
Technical website data — such as your device type, browser, and general usage information collected through cookies and similar technologies.
Payment-related information — where applicable to a transaction; note that payment details are handled by secure third-party payment providers and are not stored by us.
We do not collect more information than we need, and we do not collect identity documents through this website.
Why We Collect Your Information
We collect and use personal information to:
Provide customer service — responding to enquiries and requests.
Administer the venue — managing bookings, questions, and general operations.
Meet legal and regulatory obligations — where these apply to our business.
Operate the website — ensuring it functions correctly.
Maintain website security — protecting our site and its users.
Send marketing communications — only where this is legally appropriate and you have consented, and you may withdraw consent at any time.
Data Retention
We keep personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required to meet legal and regulatory obligations. When it is no longer needed, we take reasonable steps to securely delete or de-identify it.
Service Providers
We may share personal information with trusted service providers who help us operate our business and website, including:
Payment providers — where relevant, to process transactions securely.
Hosting providers — to host and maintain our website.
These providers are only permitted to use your information for the purposes of providing their services to us.
Disclosure of Your Personal Information
We do not sell your personal information. We may disclose it to service providers as described above, or where required or permitted by law. Some of our service providers may be located or store data overseas; where this occurs, we take reasonable steps to ensure your information is handled appropriately.
Data Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration. While no online system can be guaranteed to be completely secure, we work to keep your information safe.
Accessing Your Personal Information
You may request access to the personal information we hold about you. We will respond in accordance with applicable New Zealand privacy requirements.
Correcting Your Personal Information
If you believe any information we hold about you is inaccurate, incomplete, or out of date, you may ask us to correct it, and we will take reasonable steps to do so.
Privacy Complaints and Enquiries
If you have a privacy concern or complaint, please contact us using the details below. We take privacy matters seriously and will work with you to resolve any issue. You also have the right to raise a concern with the Office of the Privacy Commissioner in New Zealand.
Information Concerning Minors
Rendasko is an adult-oriented venue, and parts of our entertainment offering are restricted by law to people aged 20 years and over. Our website and services are not directed at children, and we do not knowingly collect personal information from minors.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review it periodically.
Cookie Information
What Cookies Are
Cookies are small text files placed on your device when you visit a website. They help the website work properly, remember your preferences, and understand how the site is being used.
Why We Use Cookies
We use cookies to keep our website functioning correctly, to remember your settings, to understand and improve site performance, and — where relevant and permitted — to support content that may be of interest to you.
Necessary Cookies
These cookies are essential for the website to operate. They enable core functions such as page navigation and access to secure areas. The website cannot function properly without them, and they cannot be switched off in our systems.
Preference Cookies
These cookies allow the website to remember choices you make — such as your settings — to provide a more personalised and convenient experience.
Statistics / Analytics Cookies
These cookies help us understand how visitors use our website by collecting information anonymously. This helps us improve how the site performs and how content is presented.
Marketing Cookies
Where used, these cookies may help present content and information that is more relevant to you. They are only used where legally appropriate and with your consent.
Unclassified Cookies
Unclassified cookies are those we are still in the process of categorising, together with the providers of individual cookies. These may include newer or less common cookies that have not yet been assigned to a specific category.
Managing Your Cookie Preferences
You can manage your cookie preferences at any time through the cookie banner or cookie preferences interface on our website. There you can accept all cookies, reject non-essential cookies, or set your own preferences. You can also change or withdraw your consent at any time using the same interface, and you may adjust cookie settings within your browser.
Contact Information
If you have any questions about this Privacy Policy or your personal information, please contact us:
Rendasko
15 Cameron Road
Tauranga 3110
New Zealand
Telephone: +64 7 812 1128
Email: info@rendasko.org